ALD Driver Zone

Planning a vehicle inspection or tyre change? Need to report an insurance claim?
We have compiled the most important information for you and your car.
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Claim registration

Claim registration

In case of a situation giving rise to a vehicle insurance claim, please notify us immediately by contacting the Customer Service Office on +48 22 699 99 99.

Call the police if:

  • someone was injured in the accident
  • it may be presumed from the circumstances that a criminal offence has been committed
  • the incident caused significant vehicle damage

In the above cases, make a note of the details of the attending police unit.

In the cases below, you must notify the police within 12 hours of the event::

  • theft of a vehicle
  • act of vandalism
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Download claim report form
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Inspections and repairs

Inspections and repairs

To have an inspection or repair carried out, call the Customer Service Office on +48 22 699 99 99 to obtain the address of a service point.

You are reminded that the following services, if carried out at one of the service points in our network, do not require prior authorisation from ALD Automotive. The service point may begin carrying out the order and apply for authorisation during or after completion of the service:

  • Periodic inspection according to manufacturer’s requirements
  • Refilling with consumable fluids (excluding windscreen washer fluid)
  • Bulb replacement (not applicable to xenon)
  • Replacement of worn brake blocks/discs
  • Replacement of wiper blades

In case of other servicing actions, the scope of the repairs must be approved by ALD Automotive before work begins. Payment for completed services is settled on a cashless basis between ALD Automotive and the service point.

Compulsory technical inspection
If the expiry date of the technical inspection shown in the vehicle’s registration document has been reached, go to one of the cooperating DEKRA vehicle inspection stations. A list of stations is available in the downloadable files.

Browse documents relating to insurance
Downloadable files
Vehicle return

Vehicle return

Notification of the return of a vehicle should be made at least 48 hours before the planned date, by e-mail to zwrotyALD@autologistic.pl.

Please attach to the message a completed Vehicle Return Notification form, which can be found in the downloadable files. All details about the return procedure and how to prepare the vehicle are contained in the Vehicle Return Instructions.

The return of the registration certificate is obligatory with the returned vehicle.

The state of wear and damage to the returned vehicle are assessed according to the rules described in the Vehicle Return Guide published by the Polish Vehicle Rental and Leasing Association. The guide is available in two versions: for passenger cars and for goods vehicles. Both versions can be found in the Documents and Rules section at the foot of the page.

See other documents relating to vehicle return
Downloadable files
Tyre service

Tyre service

Under tyre servicing, depending on the detailed terms of our agreement with your company, ALD Automotive will provide:

  • seasonal tyre changes
  • replacement of worn tyres
  • seasonal tyre storage

Have your tyres replaced at tyre replacement points indicated by ALD Automotive. You can find the list of points in useful documents section in the bottom of this site.

REPLACING A DAMAGED TYRE

Replace the damaged wheel with the spare, or use the repair kit. In case of problems with replacement, call Assistance on +48 22 699 99 99.
Payments for all tyre services are settled on a cashless basis between ALD Automotive and the service point.

Replacing a damaged tyre

Replace the damaged wheel with the spare, or use the repair kit. In case of problems with replacement, call Assistance on +48 22 699 99 99.
Payments for all tyre services are settled on a cashless basis between ALD Automotive and the service point.

Use the online calendar to book a tyre replacement service
Make an appointment
Assistance

Assistance

24 HOURS A DAY, 7 DAYS A WEEK
+48 22 699 99 99

Depending on the detailed terms of our agreement with your company, under the Assistance option ALD Automotive will provide:

  • attempted on-road repair of the vehicle
  • towing to a service point

Assistance in arranging another form of transport to continue the journey

If it is not possible to complete the repair within 12 hours, we will provide a replacement vehicle for the time of the repair, overnight accommodation, or continuation of the journey by another means of transport. The choice of option is made in consultation with you.

Rules on the use of a replacement vehicle

Depending on the Assistance option selected by your company, you are entitled to a replacement vehicle if it is not possible to complete repairs within 12 hours. The class of the replacement vehicle and the maximum time of use are laid down in our agreement with your company. The place of collection and return of the replacement vehicle will be arranged with you. The vehicle should be returned clean, undamaged, and with the same amount of fuel as when it was collected. If the state of the vehicle on return differs from its state on collection, the costs of repairs, cleaning or fuel will be charged to your company.

Theft of vehicle / Loss of documents

Theft of vehicle / Loss of documents

In case of theft of a vehicle, you must notify the police within 12 hours of the event.

Next, notify us by contacting the Customer Service Office on +48 22 699 99 99.

Loss/theft of registration plate

Send us by post:

  • the vehicle registration document
  • a written declaration of loss of the plates / the original police confirmation of the theft
  • the return address to which the documents are to be sent back
  • the second plate, if only one has been lost

Obtaining a new front windscreen sticker

Send us by post:

  • the vehicle registration document
  • a written declaration of the cause of loss of the sticker
  • the return address to which the documents are to be sent back

Police retention of the registration document

Send us by post:

  • the original police confirmation of retention of the document
  • the certificate of a completed technical inspection
  • the return address to which the documents are to be sent back

loss of fuel card or the card pin

Immediately contact the Customer Service Office on +48 22 699 99 99.

Send documents to our address:
ALD Automotive
Zajęcza 2B
00-351 Warszawa
Travel abroad

Travel abroad

If a company car is used for a journey abroad, the following documents will be required:

European union

  • authorisation to drive the company car

Other countries

  • authorisation to drive the company car
  • Green Card

If taking the vehicle to Belarus, Moldova, Russia or Ukraine, the Lessee is obliged to purchase additional Casco insurance, which extends the range of cover to include the risk of theft of the vehicle in those countries. The cost of the additional insurance is computed individually for each vehicle depending on the sum insured on the comprehensive insurance policy and the number of days of stay in the aforementioned countries.

Send a request for the issuing of documents to bok@aldautomotive.com, with a copy to the fleet manager, not later than five working days before the planned journey. The request should contain the following information:

  • vehicle registration number
  • forename and surname of vehicle user
  • number of identity document (personal identity card/passport)
  • dates of journey (from DD/MM/YYYY – to DD/MM/YYYY)
  • the countries to be travelled through and the place of destination
Browse documents relating to insurance of a vehicle abroad