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Depending on the detailed terms of our agreement with your company, under the Assistance option ALD Automotive will provide:
- attempted on-road repair of the vehicle
- towing to a service point
Assistance in arranging another form of transport to continue the journey
If it is not possible to complete the repair within 12 hours, we will provide a replacement vehicle for the time of the repair, overnight accommodation, or continuation of the journey by another means of transport. The choice of option is made in consultation with you.
Rules on the use of a replacement vehicle
Depending on the Assistance option selected by your company, you are entitled to a replacement vehicle if it is not possible to complete repairs within 12 hours. The class of the replacement vehicle and the maximum time of use are laid down in our agreement with your company. The place of collection and return of the replacement vehicle will be arranged with you. The vehicle should be returned clean, undamaged, and with the same amount of fuel as when it was collected. If the state of the vehicle on return differs from its state on collection, the costs of repairs, cleaning or fuel will be charged to your company.
You will find a link to the Assistance Abroad Guide in the box next to the text.
Assistance Abroad Guide Download